Meaning, we don't have to be liked by everyone. We just have to be loved by a very small number of people. The right people who understand what we're about and what we have to offer. And just enough of them to sustain our needs. This is essentially the difference between mass marketing and niche marketing. Tribe marketing, as Seth Godin put it.
Relate this concept of marketing to patterns and you might ask, 'what are the patterns of behavior that help us to nurture that special small group, without wasting our time and energy on trying to reach or please everyone on the planet?' The patterns must be in step with the goal. So, how do we put this into action?
Marketing strategies are constantly evolving. Some of these evolving methods include:
The right marketing strategies must include patterns that promote our individuality and target our special tribe. This helps us stay laser-focused on what we love and why we love it. Our marketing messages are brand-forward, and our voice is more confident. We're not sidetracked by naysayers or dissenters. Our patterns become ritualized, building loyalty and community. We can then be content in doing 'well'.
Following are three of my favorite 'patterns' to build into your marketing. These will help you focus on the right few and forget about the rest.
This pattern should permeate everything you do. If you're just staring out or rebranding in some way, do your homework first. Know your mission. Know who you serve and what is important to them. Know how you serve them, what matters to them, and what problems you solve. Once you know this inside and out, all your marketing efforts must be tempered with authenticity and focus…always being true to you.
If you have this special thing to offer (and you do) then bring it. Offer advice. Share knowledge. Lead… and they will follow. Instead of the old-school mindset of 'how can I make a sale?' ask instead 'how can I help?' Aside from giving your product away for free, be generous in your expertise and advice. Don't gate content and hide behind forms. Instead, make it easy for your followers. Educate and assist them and you will build a solid reputation over time.
I'm a firm believer that brands have personality. Even B2B brands. People buy from people. So always be likable. Don't be boring, bland or lifeless. If your mission is cause-based, all the better. If it's not, find a way to connect with the community by showing your human side. Support your employees. Champion the cause of your clients. Promote charities or volunteerism. Have an opinion and stand by it. Showing prospects how much you care will earn you customers who in turn will become loyal evangelists.
Author David Epstein wrote in his book Range, about the idea of learning. He examines the pattern of specialization versus that of generalists. You hear these terms a lot today in an effort to categorize job expertise or qualifications.
At first glance this concept might seem contradictory to what I've just said above about building a tribe and staying focused on your mission. But here's what I got out of it.
The habit or pattern of learning includes failure and experimentation. It's by this that we grow. This is a pattern too. So, accept that. Life changes…constantly. We must change and grow and learn and transform with it. This pattern of self-discovery can bring joy and wonder to our lives, and to the lives of those around us.
So, the last pattern to add to my list would be:
Be free to learn, to be open-minded. Actively choose to adapt and grow and share the wonder of discovery in your work and your life. I think this pattern also keeps us young (at heart) and humble. After all, we never want our patterns in life to become mundane or stale. We don't want to be bored or stagnant. Rather, the pattern of learning will keep our minds fresh and our hearts open.
So… patterns. We use them in design to add vibrancy and texture. They pull together our brand personality, our brand colors, and our unique design esthetic. And they can become the backdrop or the accent to our visual brand interpretation.
Patterns in our life can also color our approach to how we market ourselves. We want to be in-step with who we are as a brand and attract those who are like-minded. Not trying to be well-known by everyone. But to do what we love well, recognized by a special few.
So, choose your patterns carefully and practice them day-by-day. I'm confident that becoming well-known (at least with those that matter) will one-day follow.
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