Here’s a test:
Or try this one:
Customers find you via your website. It’s how you explain what you have to offer and that you can solve user’s problems. It’s where you convince users to choose you and not another provider. Your website is too important to let uninspired, unclear copy get in the way.
Optimize your website copy to make every word click. Every sentence and headline must work hard and hit home. And even when you get it right, phrases and messaging will change over time. So, your website may need a copy refresh to reflect those nuances and stay top-notch.
Truth is, most company websites should consider a redesign every 2-3 years. That task is often simplified by reusing existing copy as much as possible. But in reality, websites should consider a copy refresh every 6-months to a year, so as to avoid stale, inconsistent, or misleading messaging.
There are several reasons why you should give your website copy a refresh. For every “why” there’s a “how” you go about doing it. Here are the whys. Then we’ll break down the how.
Why you need to refresh your copy:
Now that you understand the reasons to go about a website copy refresh, let’s walk through a few strategies of how to go about doing it.
1. Check in with your customers.
Customer feedback is gold. Try a survey or run a few informal interviews with your key customers. Or you might invest in user-testing of your website. Also, your sales reps are a valuable touchstone to what your customers are thinking. Ask them what they’re hearing from customers and prospects. Are those issues, questions and concerns addressed in your current messaging? If not, a copy refresh is needed.
2. Revisit goals and set new ones.
Your analytics will reveal what content is working and where your website needs work. You can look at conversion testing software and consider ways to improve your messaging architecture. A/B testing can greatly improve form completion, downloads, sign-ups and more. So, use your marketing analytic tools to address these issues one-by-one, then employ a copywriter to optimize each opportunity.
3. Create a brand matrix and pillars.
Along with annual marketing planning, create a messaging matrix which reflects any changes to your core value messaging, product offerings and customer pain-points. Then use these documents to inform all of your existing website copy and refresh it accordingly.
4. Remove and repurpose content.
Examine which content is obsolete and remove it from your website. Then review your evergreen content and key product messaging. Refresh and repurpose those assets and the website copy that promotes them. This keeps your content marketing engine primed, without having to start from scratch. And your messaging remains consistent and on-point.
5. Build trust and authority.
The longer you’ve been in business the more proof and trust-building sources you’ve acquired. Keep this content fresh by reviewing (or creating) case studies, customer success stories, testimonials, and awards messaging. Don’t forget the impact this content can have on your About Us section and recruitment pages. Are your employee benefits policies up-to-date and reflecting today’s job market?
6. Make content interactive and responsive.
Consumers want websites that are mobile-optimized and interactive. Users want more videos, animation, kinetic text, parallax designs and motion in general. But UX is paramount, so it has to function well on all devices, including buttons and form fields. Create new interactive content as needed and write well-crafted copy for every micro-action to maximize user experience.
Imagine you’re at a singles bar and your opening line falls flat….FAIL! Don’t let that be your user’s website experience.
Instead, make every work count with a systematic and frequent website copy refresh project. Reach out to a website copywriting expert who fully understand the nuances and techniques employed by effective ecommerce websites like yours.
These techniques might include:
If you need help with this or any other copywriting project for your b2b, feel free to
reach out. Let’s chat about your website copy and how we can kick it into gear, remove the lazy language, and fix those copy fails.
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